Refund & Return Policy
MyoGlow is backed by a satisfaction guarantee and a device warranty. Because the exact terms are administered by the seller and can change, always confirm the current published policy on the official checkout page before ordering. This page summarizes how the policy generally works.
90-day satisfaction guarantee
MyoGlow is sold with a 90-day satisfaction guarantee from the date of purchase. You're invited to make the device part of your daily routine and experience the arm-sculpting and firming effects for yourself.
Important detail worth knowing: the satisfaction guarantee is commonly administered as a store-credit refund (minus shipping & handling) rather than an automatic cash refund, and some cases are handled as a device exchange first. This distinction has been a source of confusion for some buyers — so confirm exactly how refunds are issued before you order.
1-year device warranty
Separately from the satisfaction guarantee, MyoGlow devices are covered by a one-year warranty against manufacturer defects. If the device fails to work as promised due to a manufacturing defect within one year of receipt, it can be exchanged for a replacement.
How to initiate a return or exchange
- Contact the seller's customer support team via the phone number or email on your order confirmation.
- Proof of purchase is required for all refunds, returns and exchanges.
- Products must generally be returned in new or gently-used condition with the original packaging.
- The team will provide return documentation and walk you through the process.
Order cancellation
Order cancellations or changes can typically be requested within a short window after purchase (often under an hour) by contacting support. After that window, because orders are processed quickly for fast delivery, cancellation may not be possible — though you may be able to return the unopened package after delivery, subject to the seller's terms.
Restocking fee
Some returns may be subject to a restocking fee (commonly around 25%) and return shipping costs, depending on the seller's current policy and the condition of the returned item.
Refund processing
Once an accepted return is received at the seller's warehouse, refunds (or store credit) are generally processed within about 14 days, applied to the original method of payment where applicable.
Calendar your deadline
Our practical tip: mark your 90-day guarantee deadline the day your order arrives, so you never lose track of the window. Give the device consistent daily use during that time — that's the fairest way to evaluate whether it works for you.
This summary is provided for convenience and is not the official policy. The seller's current published terms at checkout govern all refunds, returns, exchanges and warranties, and take precedence over anything on this page.